Michaeljohn Salon
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Privacy policy

  • This website is owned and operated by Michaeljohn Group Limited.
  • Our privacy policy relates only to information that we obtain from you.  If you visit a website operated by a third party through a link included on this website, your information might be used differently by the operator of the linked website.
  • The information you provide to us when using this website will be processed for the following reasons:-
    • to administer your user account with us;
    • to process any request for advice or information supplied by us;
    • to notify you of our bulletins, information packs and services should you consent to receiving these from us;
    • to customise this website according to your interests;
    • to comply with our statutory and regulatory obligations; and
    • to process any orders you make through our website.  If you do not wish to receive additional information from us, you can let us know by checking the appropriate box on the new account registration form.
  • The type of information we will collect about you includes:-
    • your name and address;
    • your phone number and e-mail address;
    • information you complete in relation to our client surveys; and
    • your skin type provided you confirm your consent prior to submitting your order. This information will be used by us internally to help us provide skincare products that better match your requirements and for our own research purposes.
    • Please note that the Michael John website will not store customer’s payment details although customers will be required to enter their card details upon checkout. A secure payment gateway that is PCI compliant has been integrated into the website.
  • It is our policy that we will not collect sensitive information about you without your explicit consent.
  • Any information that we collect about you is stored electronically on our database.  It may also be printed and stored in our filing system.
  • We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction.  From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.  If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by checking the appropriate box on the new account registration form.
  • If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the above address or e-mail onlineshop@michaeljohn.co.uk  
  • To comply with the Data Protection Act 1998 we adhere to strict security procedures.  The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.  When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
  • We reserve the right to appoint an Internet service provider to host our website on our behalf which may be situated outside the European Economic Area.  By agreeing to our terms and conditions of use of our website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.
  • We would like to contact you in the future for marketing purposes by post and e-mail but we need your consent before we can do this.  If you would like us to contact you (including by e-mail or telephone) concerning our services and offers that may be of interest to you then please check the appropriate box on the new account registration form.
  • You may refuse any marketing communication from us in the future at any time by e-mailing us at onlineshop@michaeljohn.co.uk.
  • Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address:- Online Shop, Michaeljohn Group Limited, 4th Floor, Albermarle Street, London, W1S 4HU.  As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.
  • If you have a complaint regarding any breach of this privacy policy, contact us at The Online Shop, Michaeljohn Group Limited, 4th Floor, Albermarle Street, London, W1S 4HU.  When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws.  We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.
  • Our website uses tracking technologies which record and store information about you automatically.  This includes using a “cookie” which will be stored on your browser. By accepting these terms and conditions you are agreeing to their use. However, you do have the right and ability to deselect ’cookies’ [see the Help Section which is usually found in the menu bar at the top of the browser.]  If we cannot use such technology it is possible that certain functionality of this site might be affected and you might not be able to access certain Web pages and we might not be able to process your order. This information does not identify you personally.  We automatically collect and store only the following information about your visit:-
    • the internet domain and IP address from where you access our website;
    • the type of browser software and operating system used to access our website;
    • the date and time you access our website;
    • the pages you enter, visit and exit our website from; and
    • if you linked to our website from another website, the address of that website.
    • We use this information to help us identify click stream patterns, to help us to improve our website, ensure that it matches your requirements and to learn about the number of visitors to our website and the types of technology our visitors use.  We only use this information to ensure that our Web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.  Currently our Web pages are optimised for the following Internet browsers IE6, IE7, Mozilla FF, Safari, Opera.  We do not track or record information about individuals and their visits.
  • We have appointed an agent to collect credit card payments for the Service from you on our behalf.  All credit card transactions conducted from this website are carried out over a secure link for your security.  By transmitting your credit card details, you agree to our agent using your details for the purposes of:-
    • authorising your credit card;
    • debiting your credit card account for such of our goods you buy [and/or services you use].
©2012 Michaeljohn Group Limited